Return Policy
We want you to be completely satisfied with your purchase.
If your order does not meet your expectations, you may request a return within 30 days of receiving your item.
Return Requirements
To be eligible for a return:
- Items must be unused
- Items must be in original condition
- Original packaging and tags must be included
- Proof of purchase is required
Non-Returnable Items
The following items cannot be returned:
- Final sale items
- Used products
- Damaged products caused by customers
- Gift cards
How To Request A Return
Please contact:
ollivykids@outlook.com
Include:
- Order number
- Product name
- Reason for return
- Photos if the item is damaged
Our customer service team will provide return instructions.
Refunds
Once your return is received and inspected, we will notify you of the refund status.
Approved refunds will be issued to your original payment method within 5-10 business days.
Shipping costs are non-refundable unless the item is defective or incorrect.